Frequently Asked Questions
What is the CITYBOYZ★USA Loyalty & Rewards program?
Our loyalty program lets you earn points every time you shop with us. Accumulate points and redeem them for rewards on future purchases — it's our way of saying thanks for being a valued customer.
How do I join?
Simply create an account on cityboyzusa.com. Once registered, you're automatically enrolled and can start earning points right away.
How do I earn points?
You earn points on every qualifying purchase. Points are added to your account after your order is confirmed.
How do I redeem my points?
Once you've accumulated enough points, you can redeem them at checkout for a discount on your order. Your available points balance will be displayed in your account and at checkout.
Do my points expire?
Points expiration depends on your account activity. Log in to your account to check the status of your points balance.
Are there VIP tiers?
Yes! As you earn more points, you can unlock higher VIP tiers with exclusive perks and benefits. Check your account dashboard to see your current tier and what's needed to level up.
Can I earn points on sale items?
Points are earned on qualifying purchases. Check the program terms for any exclusions that may apply to discounted or promotional items.
What happens to my points if I return an order?
Points earned on a returned order will be deducted from your balance upon processing of the return.
How do I check my points balance?
Log in to your account at cityboyzusa.com and visit the Loyalty & Rewards section to view your current balance, tier status, and available rewards.
I have a question not answered here — who do I contact?
Reach out to our team via the contact page on cityboyzusa.com and we'll be happy to help.